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Frequently Asked Questions

What are electronic identification (“eID”) and qualified trust services used for?

Electronic identification can be used for remote identification before the government, banks, insurance companies, leasing companies, telecoms, financial institutions and any third party. This removes the need to visit a physical office in person to present an ID card.

The qualified electronic signature can be used whenever electronic documents need to be signed with the same legal value as paper documents, signed with handwritten signature. These might be application for e-government services, contracts, declarations, power of attorneys, etc.

The qualified electronic registered delivery can be used to send and receive electronic documents and other electronic content with the same legal value as registered mail. Thus a bank may send you securely a contract for opening of a bank account, or the government may send you a certificate for delivered government service. 

Why should I choose Evrotrust?

The solution is based on a regulated service on a pan-European level.

It is legally binding everywhere in Europe without necessity of being recognized by the national authorities.

It is accessible to the end-user by the most widely used device – the smartphone, both via our standalone app or available via SDK integration.

The time for onboarding is less than 2 minutes.

It makes possible remote onboarding for the purposes of registration of the end-user to the ecosystem just once, henceforth the re-identification is one click away.

The method for remote first onboarding is certified under eIDAS as having same level of assurance as physical presence.

The solution is regulated in EU as being legal for AML/KYC purposes in all member states, Albania, North Macedonia and many other countries.

It may be used not only for identification but also for digital transformation purposes like electronical signing of contracts, declarations, payment orders, and any other binding document.

It embeds the option of qualified time-stamping for proving time of events in the digital environment.

It can be used to deliver any document, paper and content using a qualified electronic registered delivery service, straight in the mobile app of the end-user. The created proof of evidence is legally binding.

The identification and trust services are covered by liability insurance. 

What is a qualified electronic signature?

There are three types of electronic signatures: simple, advanced and qualified.

Simple electronic signature: an example of a simple signature is your signature made with an electronic pen. It’s the least legally-assured signature.

Advanced electronic signature: it is legally-assured if both sides agree to express their will through it.

Qualified electronic signature: the qualified electronic signature is issued by a Qualified Trust Service Provider (QTSP) following strict security procedures, regulatory requirements and compliance audits. The certificates are issued according to the highest security standards and following strict supervision by a Government Regulatory Body. The e-signature has the same legal value as a handwritten signature as per the provisions of Regulation 910/2014 (eIDAS ). Identity of the certificate holder is verified remotely with the same assurance as physical presence. The e-signer and the related parties are protected by the law. QTSP status can be checked at the EU Trusted list 

What type of files and documents can I sign with Evrotrust?

With an ‘attached’ signature, you can sign PDF and XML files, with ‘detached’ signature you can sign any type of file. We support both.

How much does it cost for the end user?

Downloading and installation of the Evrotrust mobile application is free of charge and so is the issuing of the qualified electronic signature certificate. The user profile comes with the a subscription plan that includes 3 free remote electronic signatures.

Additional plans are available in the mobile application under ‘Subscriptions’.

If Evrotrust is integrated with a service provider – for instance a bank, an insurance company, a mobile operator etc. – then signatures and identifications for the use with that service provider are free of charge for the end user.