Sutherland Bulgaria digitalised the whole process of document processing and new hires after integration with Evrotrust


The Business process outsourcing in Bulgaria used remote and qualified e-identification and e-signature for the first time

Sofia, 1st October, 2020 - The business services outsourcing company Sutherland Bulgaria, part of the global company Sutherland, integrated the remote and qualified e-identification and e-signature of Evrotrust Technologies for digitising the whole process of document processing and new hires. Evrotrust’ s services can be used directly through smartphones.

After the integration with Evrotrust, Sutherland Bulgaria provided a flexible process for documents’ management for both its current employees and new hires. The entire digitised cycle of administrative services for Sutherland Bulgaria‘s existing employees significantly reduces the time for document processing, increases the efficiency of the work process and provides a safe and healthy environment in the context of the COVID-19 pandemic.

Together with Evrotrust we provide a safe and healthy environment for our employees. It is one of our main priorities. Our goal is to provide the best conditions in the current epidemic situation and help our employees to develop their potential. Even before COVID-19, we have already had global experience in the transfer of work processes at home", said Yakim Kastelov, SE Lead, Service Excellence EMEA at Sutherland Bulgaria.

Using Evrotrust’s qualified e-signature that has the same legal value as the paper handwritten signature, new hires can join Sutherland Bulgaria without visiting any of its offices in Sofia, Varna, Burgas or Plovdiv. In Bulgaria the company has over 2500 employees.

The integration with Evrotrust also has an important social impact in the practice of Sutherland Bulgaria. "Using the technology and mobile application of Evrotrust Technologies for e-identification, e-signature and immediate delivery of e-documents, it will make easier hiring people with disabilities, as they no longer need to visit our offices to sign their contracts," explained Kastelov from Sutherland Bulgaria.

Thе technology of Evrotrust for e-identification and e-signature is extremely innovative and has no analogue in the business process outsourcing (BPO) industry in Bulgaria.

“The coronavirus pandemic gave a strong impetus to the digitalisation of businesses. The BPO sector is no exception and we are pleased that Sutherland Bulgaria is our reliable partner. In the context of the COVID-19 pandemic, Evrotrust' s services directly contribute to the protection of employees’ health and life, as well as help companies to continue to work and develop their business,” said Konstantin Bezuhanov, CEO of Evrotrust Technologies.

The mobile app of Evrotrust Technologies is fully compliant with all information security & healthy standards and requirements. Evrotrust uses advanced 3D machine-learning technology for automated face recognition and ID document processing. Nearly 90 000 people are using Evrotrust 's mobile application.

About Evrotrust Technologies

Evrotrust is a qualified trust service provider with reference to the requirements of Regulation (EC) 910/2014 (eIDAS). Evrotrust is the first trust service provider in Bulgaria who has successfully completed the certification procedure of such a wide range of qualified trust services - issuing of qualified certificates for e-signatures and e-seals, qualified time-stamps, qualified website authentication certificates and qualified e-signatures and e-seals verification. Evrotrust’s technology has no analogue globally.

Evrotrust is certified by a French independent conformity assessment body (LSTI) and is enrolled in the European commission’s list of qualified trust service providers. The mission of Evrotrust is to make the process of digital identification and digital signature easy and user-friendly. From consumers’ point of view this means less paper, less ambiguity and reduced queues in front of the institutions. The service works automatically anytime from anywhere, easy and instantly. The initial identification takes just a minute and a half. Upon the initial identification a remote qualified electronic signature is being issued which allows the user to sign documents remotely with one click of a button and straight from the mobile phone without using a smart-card and a card reader.

About Sutherland Bulgaria

Sutherland is a global company that is specialized in business process transformation. It has offices in 20 countries around the world. The company is headquartered in Rochester, N.Y. Opened in 2008 in Sofia, Sutherland Bulgaria is a multi-lingual customer service hub and has since grown to 2500 employees in six different locations, three in Sofia, one in Burgas, one in Varna, one in Plovdiv. Our local team of professionals provides technical support and customer service in more than 16 European languages.